At Penn Explore, we strive to ensure you are fully satisfied with your outdoor and travel products. If for any reason you are not happy with your purchase, please read the following guidelines for returns and refunds.
1. Return Timeframe:
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Returns are accepted within 7 days of delivery.
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If you wish to return an item, you must contact us within this 7-day period to initiate the return process.
2. Eligibility for Return:
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To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
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Items that have been damaged due to misuse or wear and tear are not eligible for return.
3. Refund Process:
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Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
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Refunds will be issued in the form of cash.
4. Non-Refundable Items:
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Please note that shipping costs are non-refundable.
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Products purchased during sales or promotional events may have different return conditions (as specified at the time of purchase).
5. Return Shipping Costs:
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Customers are responsible for the shipping costs associated with returns unless the product is defective or incorrect.
6. How to Request a Return:
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To initiate a return, please email us at [email protected] with your order details and the reason for the return.
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Our customer service team will guide you through the return process and provide a return address.
7. Defective or Incorrect Items:
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If you receive a defective or incorrect item, please contact us immediately at [email protected].
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In such cases, we will cover the return shipping costs and issue a full refund or send a replacement product.
8. Contact Information:
If you have any questions regarding returns, refunds, or the policy, feel free to reach out to us at:
📧 Email: [email protected]