At Penn Explore, we aim to deliver your outdoor and travel products as quickly and efficiently as possible. Please read our shipping policy below for detailed information about processing, delivery, and shipping times.

1. Shipping Methods and Delivery Timeframe:

  • All orders are processed within 1-2 business days from the time your order is placed.

  • Delivery time typically ranges from 5 to 10 business days depending on your location.

  • Please note that delivery times may vary based on factors such as weather conditions, shipping carrier delays, or other unforeseen circumstances.

2. Shipping Charges:

  • We offer free shipping on all orders.

  • There are no additional charges for standard delivery.

3. Order Processing:

  • Orders are processed and dispatched from our warehouse as soon as possible, but processing may take up to 2 business days for handling and packing.

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information (if applicable).

4. Shipping Restrictions:

  • Currently, we only ship within the country.

  • We do not ship to PO Boxes or international addresses at this time.

5. Delivery Issues:

  • If you encounter any issues with delivery (e.g., incorrect delivery address or missing item), please contact us immediately at [email protected]. We will do our best to resolve any delivery problems as quickly as possible.

6. Shipping Carrier:

  • We use trusted national carriers to ensure your order arrives safely and on time. The carrier used for your delivery will be specified in your shipping confirmation email.

7. Order Tracking:

  • Once your order has been shipped, we will send you tracking details via email, allowing you to monitor your package until it reaches you.

  • Please note that tracking information may take up to 24 hours to update in the carrier’s system.

8. Delivery Delays:

  • While we strive to meet our estimated delivery timeframes, unforeseen events like weather conditions, public holidays, or carrier delays can affect delivery times.

  • We recommend that you check the carrier’s website for updates or reach out to us if you experience any delays.

9. Contact Information:
If you have any questions about shipping or need assistance with your order, please reach out to us at:

📧 Email: [email protected]